Goldsbet Casino (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, including our website, mobile applications, and related platforms (collectively, the “Services”).
1. Information We Collect
We collect information to provide and improve our Services, comply with legal obligations, and enhance your gaming experience. The information we collect includes:
a. Personal Information
- Name
- Date of birth
- Address
- Email address
- Phone number
- Payment details (e.g., credit card, bank account, or e-wallet information)
- Government-issued identification for account verification
b. Usage Data
- IP address
- Browser type and version
- Device information (e.g., operating system, mobile device identifiers)
- Pages visited, time spent on pages, and other interaction data
c. Gaming Data
- Game preferences and history
- Deposit and withdrawal records
- Bonuses and promotional activities
2. How We Use Your Information
We use your information to:
- Provide Services: Facilitate account registration, process payments, and enable gameplay.
- Improve User Experience: Customize content, promotions, and game recommendations.
- Ensure Security: Detect and prevent fraud, unauthorized access, and illegal activities.
- Comply with Laws: Fulfill regulatory requirements, including anti-money laundering (AML) and “Know Your Customer” (KYC) obligations.
- Communication: Send updates, promotional offers, and account-related notifications.
3. Sharing Your Information
Goldsbet Casino does not sell your personal information. However, we may share your data in the following circumstances:
- With Service Providers: Third parties who assist with payment processing, game hosting, customer support, and fraud prevention.
- Legal Obligations: When required by law, such as to comply with court orders or government regulations.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. These tools help us understand your preferences, improve website functionality, and deliver targeted advertising.
Types of Cookies:
- Essential Cookies: Necessary for website operation.
- Performance Cookies: Monitor website usage and improve functionality.
- Targeting Cookies: Deliver personalized advertisements based on your interests.
You can manage your cookie preferences through your browser settings or our cookie management tool.
5. Security Measures
We implement robust security measures to protect your data, including:
- Data encryption
- Secure servers and firewalls
- Regular security audits and updates
- Restricted access to personal information
While we take all reasonable steps to secure your data, no system can guarantee complete security.
6. Your Rights
As a user, you have the following rights concerning your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal obligations.
- Objection: Restrict or object to certain data processing activities.
- Data Portability: Receive your data in a commonly used format.
To exercise these rights, contact our support team at [email protected].
7. Retention of Data
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Retention periods depend on factors such as:
- Legal and regulatory requirements
- Resolution of disputes
- Fraud prevention
8. Third-Party Links
Our Services may include links to third-party websites. Goldsbet Casino is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing personal information.
9. Privacy for Minors
Goldsbet Casino is restricted to individuals aged 18 or older (or the minimum legal gambling age in your jurisdiction). We do not knowingly collect or process data from minors. If we discover that a minor has provided personal information, we will delete it promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: [email protected]
By using Goldsbet Casino’s Services, you agree to this Privacy Policy. Thank you for trusting us with your information, and we are committed to providing you with a secure and enjoyable gaming experience.